To our valued customers and partners:
Around the world, we are adjusting to a new reality in every part of our lives as a result of the COVID-19 pandemic. As a business, and as individuals, we extend our sympathy to all that are impacted. We also offer our gratitude to those workers and organizations that are on the front lines battling this unprecedented event.
As the Coronavirus and its impact continues to evolve and develop, we at Skywire have taken steps to keep our families healthy and keep our business up and running. We are following guidance from State and Federal health officials and the World Health Organisation to stop the spread of the virus, including requiring that all employees able to do so work from home. We at Skywire are leveraging collaboration and communication tools to provide you, our customers and partners, with uninterrupted, dependable solutions, and service support.
Our team is responding to customer issues and working open cases to resolution. For cases requiring additional testing or troubleshooting, we have established remote access to our engineers. For any of our engineers who need to go on- site we have the following on-site policy. This needs to be confirmed before the visit.
- We have to adhere to government policy – both State and Federal
- We have to adhere to customer policy
- We need to enforce our own levels of hygiene (Skywire policy):
- Hand sanitizers entering and leaving a premise
- Latex gloves should be worn where possible
- Masks should be worn where possible
- Maintain Safe Distancing protocols ALWAYS
Supply Chain and RMA Support
Skywire is working closely with our supply chain and logistics partners to overcome industry-wide disruptions associated with the virus. Our teams are in touch on a daily basis to secure material supply, safely re-initiate production and distribution, and mitigate impact.
We have enacted our business continuity plan with our Service RMA partners to reduce disruption of getting advanced replacements when required. Our teams are providing regular updates to our partners and distributors to ensure minimal impact to customer orders and planned projects.
If you have any questions or concerns, please contact your Account Manager to ensure your project is not impacted.
Skywire has a great team and we will be working closely with customers to work through this difficult period.