Australia’s largest supplier of office and stationery products achieves greater productivity through digitalization
Melbourne, AUSTRALIA – Jan. 11, 2023- Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced Officeworks has successfully introduced an advanced mobile payment solution using Zebra mobile computers at its physical retail stores.
Officeworks is Australia’s largest supplier of office and stationery products. It operates 167 physical retail stores across Australia, a website that features more than 40,000 products, a national call center, and a business team that helps micro, small, and medium-sized businesses start, run, and grow.
Using a Soft Point-of-Sale (POS) payment solution called Airpay TAP from Quest Payment Systems, Zebra’s TC52x mobile computers accept payments without the need for additional hardware to be installed. This effectively turns the TC52x mobile computers deployed at Officeworks’ physical retail stores into mobile POS terminals that accept major cards including Visa, Mastercard, American Express, and Australia’s domestic debit scheme – eftpos.
“At Officeworks, we’re always looking at innovative ways to help our team members provide an exceptional customer experience,” said Andy Barker, Head of Team Member Experience Applications, Officeworks. “By introducing contactless payment with Zebra’s mobile devices and Airpay TAP, team members can deliver a fast and personalised shopping experience – providing expert advice and allowing customers to make payment easily without the need to queue at a traditional register. We are also seeing significant efficiency and productivity gains with enhanced scanning and stock take accuracy, and reduced repair costs through the ruggedness of the TC52x compared to our previous consumer grade devices.”
According to Zebra’s 15th Annual Global Shopper Study, accelerated growth of e-commerce and newer technologies like contactless payment have resulted in shoppers expecting a seamless experience however they shop. Globally, 64% of surveyed shoppers prefer stores that offer contactless payment options. This is echoed by market research stating that contactless payment transactions are estimated to reach US$10 trillion globally by 2027 (from US$4.6 trillion in 2022).
“Investment in the right technology is the key to retail agility and resilience for the modern retail store,” said Tom Christodoulou, Sales Vice President, ANZ, Zebra Technologies. “Shoppers today crave convenience through technologies like contactless payment, mobile ordering, and self-checkout. Therefore, retailers must provide a seamless and memorable experience across all channels to stay relevant and competitive in the days ahead.”
INCREASE EFFICIENCY WITH MOBILE ORDERING AND POS
Whether you serve your guests in a full-service restaurant, by the pool or in a stadium seat, mobile ordering and point of sale (POS) solutions enabled by handheld computers and printers increase your sales, enhance the productivity of your servers and improve guest satisfaction.
The time-consuming process of handwriting an order, walking it to the kitchen and rekeying it later for billing is obsolete when you equip your service staff with a POS system from Zebra.
Now, orders can be sent to the kitchen or bar from the table, the check can easily be generated directly from the order, and credit card payments can be processed instantly.